Need assistance? The best way to reach us is by email at [email protected]
When you reach out, please include:
Your order number (if applicable) or the name of your book.
Any relevant photos, screenshots or details about your question or issue.
This helps us look into things more quickly for you and provide the best possible support.
We are a small 100% Canada-based team and operate Monday to Friday during East Coast business hours and are closed on most major North American holidays.
Our current response time is about 2–3 business days. We know that this may feel like a long time, but rest assured that our personal touch support is well worth it.
IMPORTANT TO NOTE:
If your question relates to the editing process of a current book,
you MUST place your book status on PAUSE to ensure that the file does not go to print before you are ready. Once printing begins, the file for your book becomes permanently locked and no more changes will be possible.